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Troubleshooting the Installation and Setup

Is Everything Installed Correctly?

On Windows you can select the install location in the installer. If you are a VST user see the VST Folder Hell section below. To verify that things have been installed correctly check the following:

Mac

  • Install Synful Orchestra in the default location and do not move folders or files after the installation. The Universal Binary Version of Synful Orchestra only runs on OSX 10.4.x or later.
  • Very that the following folders and files exist:
  • The folder /Applications/Synful/Synful Orchestra
  • The file /Library/Audio/Plug-Ins/Components/SynfulOrchestra.component
  • The file /Library/Audio/Plug-Ins/VST/Synful Orchestra VST.vst
  • The file /Library/Application Support/Digidesign/Plug-Ins/Synful Orchestra.dpm

If these files and folders don't exist then reinstall Synful Orchestra or even download again from www.synful.com because perhaps your installation file has become corrupted.

 

Windows

  • You can select the install location in the installer. If you are a VST user see the Windows VST Folder Hell section below.
  • Make sure you reboot your computer after installation as prompted.
  • Verify that the following folders and files exist:
  • The Folder /Program Files/Common/Synful/Synful Orchestra
  • The Folder /Program Files/Synful/Synful/Orchestra
  • If these files and folders don't exist then reinstall Synful Orchestra or even download again from www.synful.com because perhaps your installation file has become corrupted.

Synful Orchestra Does Not Show Up in My Sequencer

Sometimes you need to do something special to force the host sequencer to rescan the plugin. This is a one time thing and usually occurs after something has gone wrong with a previous installation. Here is the way to do this for some sequencers. Even if your sequencer is not listed here you should read one of the entries below
because your sequencer may behave similarly.

    Logic

    • Open the Logic AU Manager. To do this, go to the Logic Pro Menu in Logic and then select Preferences and then Logic AU Manager.
    • Is Synful Orchestra on the list of AU units. If it is not then reinstall Synful Orchestra or even download again from www.synful.com because perhaps your installation file has become corrupted.
    • Verify that the check box to the left of Synful Orchestra in the list is checked.
    • Press the Rescan button to the right of Synful Orchestra on the list.

    Digital Performer

    • Restart the Computer. See if the problem is fixed. If not then read on.
    • Go to yourusername/Library/Preferences/Digital Performer folder and delete the Audio Unit Info Cache folder
    • Open Digital Performer. Observe as it scans the plugins. What happens when it scans Synful Orchestra -- does it say success at the end?
    • If the scan succeeds then observe as Digital Performer says "Gathering Info for Synful Orchestra". Does this occur correctly?

    Cubase

    • Open Cubase. As it opens, is there a short period of time where Synful Orchestra VST appears on the startup screen?
    • In Cubase go to menu Devices->Plug-in Information
    • If you are running Cubase 4 then press Update.
    • Does Synful Orchestra VST appear on this list? If so the problem may now be fixed.
    • If it does is it in a special different color (indicating that it is bad).
    • Is the box to the left of Synful Orchestra VST appear on this list? If not check
      this box.
    • Shut down Cubase and open it again.
    • If the problem is still not fixed then if you are on Mac:
    • Shut down Cubase
    • Move the file /Library/Audio/Plugins/VST/Synful Orchestra VST Mac.vst temporarily to your desktop.
    • Start Cubase again then shut it down.
    • Now move the file from your desktop back into /Library/Audio/Plugins/VST and start Cubase again.
    • If you are on Windows first read Windows VST Folder Hell below and then do the following:
    • Shut down Cubase
    • Move the file Synful Orchestra VST.dll from your VST Plugins Folder to a temporary location.
    • Start CUBASE again then shut it down.
    • Now move Synful Orchestra VST.dll back to your VST Plugins Folder and start Cubase again.

    Protools

     

    If the file /Library/Application Support/Digidesign/Plug-Ins/Synful Orchestra.dpm
    exists then Synful Orchestra should appear. If not please contact support@synful.com.

Windows VST Folder Hell

This section only applies to the VST version of Synful Orchestra in Microsoft Windows. When you install Synful Orchestra you have the opportunity to select the location of your VST Plugins folder where the file Synful Orchestra VST.dll is placed. However, often VST users move around their plugins to different folders by hand. If you do
this, and then you upgrade or reinstall Synful Orchestra you may end up with multiple copies of Synful Orchestra VST.dll and some of these may be out of date. If an older version of Synful Orchestra VST.dll is loaded by a host sequencer after a newer Synful Orchestra package has been installed then you may have all kinds of unpredictable
behavior and your computer may crash. To solve this problem either do not move Synful Orchestra VST.dll by hand after an installation or browse through your VST Plugins folders or search your disk to make sure there are no old Synful Orchestra VST.dll files still on the disk.

The Authorization Button is Grayed Out or I Can't Paste the Response Code into the Challenge/Response Dialog Box

If you are on a Mac OSX machine and this occurs then there is an alternate method for Authorizing. In the Finder, go to /Application/Synful/Synful Orchestra and double click on SynfulOrchestraAuthorizer.app. This should open up the Authorization Dialog with the buttons enabled and copy/paste functioning correctly.

There are Clicks and Dropouts in my Audio

You may need to increase the audio buffer size in your host sequencer - 512-1024 samples at 44.1 kHz sampling rate is typical.

Vista, Vista64 and DEP ( Data Execution Prevention)

Vista and Vista64 introduce a security feature calle DEP (Data Execution Prevention). It has various settings. In order for Synful Orchestra to run properly the setting must be set to "Turn on DEP for Essential Windows program and services only". This is the default setting for Vista and Vista64 but you might need to check it or change. To do this do the following:

  1. Click Start
  2. Click Control Panel and select Classic View on the upper left.
  3. Click the System Icon
  4. Click Advanced System Settings on the Upper Left
  5. Click Continue
  6. Click Settings on the System Properties pop-up window
  7. Select the Data Execution Prevention Tab
  8. Select "Turn on DEP for Essential Windows program and services only" if it is not already selected.
  9. Click OK
  10. Reboot your machine (ony if you have changed the DEP setting).

Is Synful Orchestra Authorized or is the Trial Period Still Valid

Open the Synful Orchestra Control Panel and look at the status in the upper left-hand corner.

I Can't Install on my 64 Bit Windows Machine

Make sure you have downloaded the correct 64 bit installation package for you machine.

I Can't Find Synful Orchestra DXi in Sonar on my 64 Bit Machine

Synful Orchestra is only compatible with 32bit Sonar on a 64 bit windows machine running Vista64 or XP64. There is a 64 bit Sonar64 version but Synful Orchestra will not run in it.

Getting Support

If the solutions above do not answer your questions or solve your problem then please email us at support@synful.com. Be sure to tell us:

  • What sequencer and version you are using.
  • What operating system and version you are using.
  • What machine type you are using (Thinkpad, Intel Mac, DUAL G5, Toshiba Laptop, etc)
    What CPU you are using (G4, G5, Athlon 64, Pentium IV, Dual Core Pentium, etc.)
  • What CPU speed you have
  • How much memory you have
  • What version of Synful Orchestra you are using
 
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